Unfortunately the internet is not a safe place for servers and applications. When we boot a fresh server, we get by default attacks meant to crack our server. The same goes for websites: as soon as you go live, you will get attacks. The best way to defend against this is to keep your system up-to-date and to not use cracked or outdated software.
Why is a hacked website bad?
In some situations we have to take action and lock your website from the internet. This is to prevent that your application will use all your resources with us and to prevent that your website hurts the internet. In some cases attackers inject an iframe into your website which includes a virus that is hosted somewere else. When Google detects this, your website will get banned until you solve the problem and will lower your website in the search results when you come back.
Also, a hacked website usually causes a high load on our webservices. This results in slower websites for other clients and this is something we want to prevent.
How can I solve this problem?
Try to restore a backup from a few days back. This is included for free with our shared hosting and reseller hosting services. If you are quick enough, you will find clean files and database(s). If this does not work for you you can contact us and we can send you a custom advice. Usually our backup service has your back.
How to prevent this?
There are multiple ways to hack a website. The most common cause is that the website is not up-to-date. Please use our Softaculous auto installer to keep your installation up-to-date automatically.